Sure, you think you can trust Fido around your appliances…

Okay, I admit my life is far from boring. But every once in a while I would like something to be “normal” in my world. Well, I guess that wont be happening today.

So we got this really cute vacuum cleaner as a gift. (It’s a long story). It’s called a Bumble Bee and it’s a hot little yellow and black Miele canister vac. It worked great…the first time I used it. Then, about a week later, I went to use it again and it wouldn’t even turn on. I thought maybe it was the bag because these little vacuum bags fill pretty quickly. Of course I didn’t have any new bags so I had to order them from Amazon and wait two days…blah blah blah.

Cut to yesterday. I put in the new bag and the vacuum still doesn’t work. So I call Miele to see what’s up. They say it’s under warranty and send me to this vacuum repair shop on Scottsdale Road and Shea. I drop off the Bumble Bee this morning and wait to hear from Sean about what the problem is. Around 4:00 I notice that Sean has left a message. But when I retrieve the message I am literally dumbstruck.

I think he says on the message that my vacuum motor was destroyed by urine. I play the message again. Surely I misheard him. Urine? Nope. That is definitely what the man said. And surprisingly, urine is not covered under the warranty. It’ll run over $300 to fix this stupid sucking machine. I call back immediately. But Sean has left for the day. I am in a tizzy. How can my vacuum motor have been destroyed by urine? That is outrageously weird.

I ask my kids if either of them happened to have urinated on or near the vacuum cleaner. Both vehemently deny any urinary involvement. Now I am looking suspiciously at my dogs. I truly cannot envision a scenario in which this ridiculous situation makes any sense at all. My adult dogs haven’t peed in the house in years. Plus, how did the guy determine that it was urine? Did he send it to a lab? Do they have some kind of dip stick at the repair shop? Does this happen often? I mean, listening to the message, the guy sounds sort of ho hum, like “…oh, it’s urine…so the warranty isn’t going to cover the new motor.” Like this sort of thing happens on a daily basis.

I am dismayed and baffled at the same time. I call back the manufacturer and explain the strange diagnosis. A very nice young man, Danny, puts me on hold for a long time, I suspect he is trying to stop laughing and recompose himself. He tells me he will get to the bottom of this but it may take several days and serious supervisory involvement. He urges me to wait on the repair until I hear from him.

More to come as the saga unfolds…